FREQUENTLY ASKED QUESTIONS
LIFETIME WARRANTY
What does the warranty cover?
We don’t compromise on quality or take shortcuts. Every piece is crafted to last, and that's why all our Gold Plated/Vermeil jewelry comes with a lifetime guarantee. If your jewelry has a genuine manufacturing defect, we'll replace it—simple, stress-free, and hassle-free.
What's not included?
Normal wear and surface scratches that naturally occur over time
Discoloration or fading caused by chemicals or improper care
Damage resulting from drops, impact, or rough handling
Lost, stolen, or intentionally damaged jewelry
Stone settings affected by force or accidental incidents
If you notice something unusual and believe it's a manufacturing issue, just reach out to us at contact@wristattire.com with a photo and your order number—we've got your back.
ORDER & SHIPPING
How much is shipping, and how fast will my order arrive?
- United States: $4.99 (Free for orders over $70/€70) – Arrives 5-7 business days
- Europe: $7.99 (Free for orders over €75) – Arrives in 7-15 business days.
- Australia, Canada, UK, and New Zealand: $9.99 (Free for orders over $70/€70) – Arrives in 7-15 business days.
All orders come with tracking—you’ll get an email with the details once your order ships. Delivery times are estimates and don’t include weekends or holidays.
How can I track my order?
As soon as your order is processed, you’ll get an email with tracking details from the carrier. You can also check your order status at our Track my order page.
Why hasn't my order arrived yet?
We know you're excited to receive your order, and we can’t wait for you to get it! Our warehouses are located around the globe, allowing us to ship as efficiently as possible. However, factors like customs processing, high order volumes, or carrier delays can occasionally slow things down.
Rest assured, we’re keeping an eye on your order every step of the way. If it’s taking longer than expected, we truly appreciate your patience. Feel free to reach out to our Customer Care Team—we’re happy to check in on the status and provide any updates!
Can I cancel my order or change my shipping address?
We work swiftly to get your order to you as soon as possible, which means we can’t always guarantee cancellations or changes once it's placed. However, our dedicated Customer Care Team is here to assist you—reach out, and we’ll do our very best to accommodate your request.
RETURNS & EXCHANGES
Can I return or exchange my order?
We want you to adore your jewelry, but if it’s not quite perfect, you have 14 days to return or exchange it. Simply visit our Returns & Exchanges page to begin the process.
The Details:
Items must be unworn, in their original condition, with all packaging intact.
Need a hand? Reach out to us at contact@wristattire.com —we’re happy to assist!
PRODUCT
What materials do you use?
Every piece is plated in genuine 18K Yellow Gold or Rhodium/Palladium, delivering that rich, lasting shine and the luxurious feel of solid gold.
What’s beneath the brilliance? Premium 925 Sterling Silver or 316L Surgical-Grade Stainless Steel—strong, durable, and made to last.
Before it reaches you, each piece undergoes rigorous quality testing to ensure it stands the test of time. This isn’t fast fashion—it’s statement jewelry, designed to turn heads.
How do I keep my jewelry looking fresh?
Treat your jewelry with love, and it'll elevate your style for years to come. Here's how to keep it radiant:
Keep It Dry
Moisture isn’t jewelry’s best friend. When you're not wearing your pieces, store them safely in a dust bag or a lined jewelry box.
Avoid Chemicals
Perfume, lotion, and chlorine (think pools & hot tubs) can dull that gorgeous shine. Always put your jewelry on last, after applying beauty products.
Store Mindfully
Give each piece its own special spot to prevent scratches—your jewelry deserves that extra care.
Clean Gently
Regularly polish gold and vermeil pieces with a soft cloth to keep them sparkling like new.
Take care of your jewelry, and it'll keep you looking effortlessly flawless.